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Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will show up. It includes exhaustive information about all the actions that you can carry out on the page in question. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of tutorial video clips describing how to use our Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our comprehensive FAQ database, which includes questions asked by actual individuals and provides real solutions. We regulary "revamp" our FAQ section with new Q&A's in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our excellent team of customer service technicians available 24x7x365 and ready to help you with any issue. Each trouble ticket you open will be responded to in less than sixty minutes (the average trouble ticket response time being just 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 255005

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com